qe99 Terms & Conditions — Your Agreement with Our Platform

1 Introduction

These Terms and Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between you (the "Player" or "User") and qe99 (hereinafter referred to as "qe99", "we", "us", or "the Platform"), the operator of the online casino and sports betting platform accessible at qe99.io.

qe99 is an online gaming and sports wagering platform designed and operated specifically for the Bangladesh market, providing players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other regions of Bangladesh with access to casino games, live dealer tables, sports betting markets, and associated account services.

These Terms apply to all access and use of the qe99 platform, whether via desktop browser, mobile browser, or any application interface provided by qe99. These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

qe99 reserves the right to update or amend these Terms at any time. Continued use of the platform following notification of any amendment constitutes acceptance of the revised Terms. Players are encouraged to review this document periodically.

2 Eligibility

2.1 Age Requirement

Access to and use of the qe99 platform is strictly restricted to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you meet this minimum age requirement. qe99 operates a zero-tolerance policy with respect to underage gambling and will close any account found to belong to a person under 21 years of age, with all associated balances forfeited.

2.2 Jurisdictional Eligibility

You are solely responsible for ensuring that your access to and use of the qe99 platform complies with all applicable laws and regulations in your jurisdiction. qe99 does not provide legal advice. Players located in jurisdictions where online gambling is explicitly prohibited by law must not access the platform.

2.3 Single Account Policy

Each player is permitted to hold one active account on the qe99 platform. Opening or operating multiple accounts — whether in your own name or through third parties — is a material breach of these Terms and will result in immediate closure of all associated accounts and forfeiture of any balances held therein.

2.4 Excluded Persons

The following individuals are not eligible to register or maintain an account on qe99: employees of qe99 or any affiliated entity; individuals who have voluntarily self-excluded from the platform; and any person who has been formally notified by qe99 that they are prohibited from accessing the platform.

3 Account Registration

3.1 Registration Requirements

To access the full range of qe99 services, you must complete the registration process by providing accurate, complete, and current personal information including your full legal name, date of birth, email address, phone number, and preferred payment method details. You agree to update this information promptly should any of it change.

3.2 Know Your Customer (KYC) Verification

qe99 is required to conduct identity verification in accordance with its anti-money laundering (AML) and responsible gaming obligations. Prior to processing any withdrawal request, qe99 may require you to submit one or more of the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address dated within the last three months (utility bill, bank statement, or official correspondence)
• Proof of payment method ownership (screenshot or confirmation of bKash, Nagad, Rocket, or Upay account registered in your name)

qe99 reserves the right to request additional documentation at any time. Accounts that fail to complete KYC verification within 30 days of a withdrawal request will have the request suspended until verification is successfully completed.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. qe99 is not liable for any losses incurred as a result of your credentials being used by a third party, whether with or without your knowledge, where you have failed to maintain adequate security over those credentials.

If you believe your account has been accessed without your authorisation, you must notify qe99 customer support immediately via live chat or email at [email protected] so that appropriate action can be taken.

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

qe99 accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (BDT). qe99 does not currently accept cryptocurrency deposits or withdrawals.

4.2 Minimum and Maximum Transaction Amounts

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits may apply depending on your payment method and account verification status. Current limits are displayed in the cashier section of your account dashboard.

4.3 Deposit Processing

Deposits are credited to your qe99 account balance within two (2) minutes of confirmed payment. If a deposit has not appeared in your account after ten (10) minutes, you should contact customer support with your transaction reference number so that the matter can be investigated promptly.

4.4 Withdrawal Processing

Withdrawals submitted by fully KYC-verified accounts are processed within one (1) hour of the request being submitted, at any time of day including public holidays. Withdrawal requests submitted by accounts that have not completed KYC verification will be held pending until verification is complete.

4.5 Withdrawal Conditions

Withdrawals will only be processed to a payment method registered in the same name as the qe99 account holder. Withdrawals to third-party accounts are strictly prohibited. Any bonus funds in your account are subject to the applicable wagering requirements before they become eligible for withdrawal. Real-money funds that have not been subject to any bonus are withdrawable at any time, subject to KYC verification.

4.6 Declined Transactions

qe99 reserves the right to decline or reverse any transaction that it reasonably suspects to be associated with fraudulent activity, money laundering, bonus abuse, or a violation of these Terms. In such cases, qe99 will provide written notification to the account holder via their registered email address.

5 Bonuses and Promotions

5.1 General Bonus Terms

qe99 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to specific wagering requirements, minimum odds restrictions, time limits, and game-type eligibility conditions that are communicated at the time the bonus is offered. These specific terms take precedence over general bonus provisions where they differ.

5.2 Wagering Requirements

Bonus funds are subject to a wagering requirement before they can be converted into withdrawable real-money funds. The applicable wagering multiplier for each offer is stated clearly in the promotion's specific terms. For example, a bonus with a 30x wagering requirement means the bonus amount must be wagered thirty times before any associated winnings become eligible for withdrawal.

5.3 Bonus Eligibility

Bonuses are available only to players who meet the eligibility criteria specified for each offer. Unless otherwise stated, welcome bonuses are available to new players only and may be claimed once per household, IP address, and payment method. qe99 reserves the right to determine the eligibility of any player for any offer at its absolute discretion.

5.4 Bonus Abuse

qe99 employs automated and manual monitoring systems to detect bonus abuse. Activities considered to constitute bonus abuse include but are not limited to: opening multiple accounts to claim the same offer, placing offsetting bets to complete wagering requirements at minimal risk, and systematically exploiting promotional structures in a manner inconsistent with normal recreational gambling. Where bonus abuse is detected, qe99 reserves the right to void the bonus, cancel related winnings, and close the account.

5.5 Modification and Withdrawal of Offers

qe99 reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time without prior notice. This does not affect bonuses that have already been credited to a player's account and are actively subject to wagering requirements at the time of modification.

6 Game Rules and Betting

6.1 Game Integrity

All casino games available on the qe99 platform use certified random number generators (RNGs) supplied by their respective game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game outcomes are determined solely by these certified RNG systems and cannot be influenced by qe99, the player, or any third party.

6.2 Sports Betting

Sports betting markets on qe99 cover cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers internationals), football, kabaddi, and other sports as made available from time to time. All bets are accepted subject to the specific rules of the relevant sport and market. Bets are final once confirmed. In the event of a disputed result or abandonment, qe99's settlement rules as published in the platform's sports betting help section will apply.

6.3 Errors and Malfunctions

In the event of a technical error, system malfunction, or software fault that results in an incorrect game outcome or an erroneously displayed odds figure, qe99 reserves the right to void all affected bets and return stakes to players. qe99 is not liable for any losses or expected winnings arising from a technical malfunction. The principle "malfunction voids all pays and plays" applies to all games on the platform.

6.4 Player Responsibility

Players are responsible for ensuring they understand the rules of any game or betting market before placing a wager. Return to Player (RTP) percentages for all casino games are published in the relevant game's help or information screen. qe99 makes no guarantee of winnings or positive outcomes from any game or betting market.

7 Prohibited Conduct

The following activities are strictly prohibited on the qe99 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of account balances, and may be reported to the relevant authorities:

• Multi-accounting: Registering or operating more than one account on the qe99 platform, whether in your own name or under any alias or through any third party.
• Collusion: Coordinating with other players in live dealer games, poker, or any other competitive game format to gain an unfair advantage over the platform or other players.
• Automated play: Using bots, scripts, artificial intelligence tools, or any automated software to interact with the platform or place bets on your behalf.
• Money laundering: Using the qe99 platform, including its deposit and withdrawal infrastructure, as a conduit for laundering funds derived from illegal activity.
• Chargebacks: Initiating a fraudulent chargeback with your payment provider after funds have been deposited and used for gambling activity on the platform.
• Exploitation of errors: Deliberately exploiting bugs, software errors, pricing mistakes, or any other technical fault in the platform to gain a financial advantage.
• Misrepresentation: Providing false or misleading personal information during registration or KYC verification, or impersonating any other person.

8 Responsible Gaming

qe99 is committed to promoting responsible gambling and maintaining a safe gaming environment for all players. The following responsible gaming tools are available to all registered players directly from the account dashboard:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts to control your spending.
• Session time reminders: Receive on-screen notifications after a specified period of continuous play.
• Reality checks: Periodic pop-up notifications displaying your net win/loss position for the current session.
• Cooling-off period: Temporarily suspend your account for a period of 24 hours, 7 days, 30 days, or 90 days.
• Self-exclusion: Permanently close your account and request that qe99 take all reasonable steps to prevent you from re-registering. Self-exclusion is irreversible for a minimum period of one year.

If you believe that gambling is having a negative impact on your financial situation, relationships, or mental health, we strongly encourage you to make use of these tools and to contact our customer support team at [email protected] for further guidance. For players aged 21 and above only. Gambling should be treated as a form of entertainment, not as a financial strategy or source of income.

Detailed guidance on our responsible gaming framework, including self-assessment tools and links to external support resources, is available on the Responsible Gaming page of this website.

9 Intellectual Property

All content on the qe99 platform — including but not limited to the qe99 brand name and logo, website design, graphics, user interface elements, software, game interfaces, text, and marketing materials — is the property of qe99 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the qe99 platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to: copy, reproduce, or distribute any platform content; reverse engineer or decompile any software component of the platform; create derivative works based on platform content; or use any qe99 brand assets without prior written authorisation.

Any unauthorised use of qe99's intellectual property constitutes a material breach of these Terms and may give rise to legal action. Game content, including game graphics and audio, remains the intellectual property of the respective game provider (e.g., Pragmatic Play, NetEnt, Microgaming) and is subject to their respective licence terms.

10 Privacy and Data

qe99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is published at qe99.io/privacy-policy and is incorporated into these Terms by reference. By registering an account on the platform, you consent to the collection and processing of your personal data as described in that policy.

Personal data collected by qe99 is used for the purposes of account management, KYC verification, fraud prevention, responsible gaming monitoring, customer support, and — where you have opted in — direct marketing communications. qe99 does not sell personal data to third parties. Data is shared only with service providers necessary to operate the platform (such as payment processors and KYC verification services) and only to the extent necessary to fulfil those functions.

You have the right to request access to the personal data qe99 holds about you, to request correction of inaccurate data, and to request deletion of your data subject to applicable legal retention obligations. Such requests should be directed to [email protected].

11 Limitation of Liability

To the fullest extent permitted by applicable law, qe99 excludes all liability for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising from your use of the platform, including but not limited to:

• Loss of gambling stakes or expected winnings from any game or betting market
• Service interruptions, downtime, technical errors, or platform unavailability
• Unauthorised access to your account where you have failed to maintain adequate credential security
• Loss of data resulting from technical faults or system failures
• Decisions made in reliance on any information published on the platform

qe99 provides the platform on an "as is" and "as available" basis without warranties of any kind, either express or implied. qe99 does not warrant that the platform will be uninterrupted, error-free, or free from harmful components. In all cases, qe99's maximum aggregate liability to any player in respect of any claim arising under these Terms shall not exceed the total value of deposits made by that player in the thirty (30) days preceding the event giving rise to the claim.

12 Termination and Account Closure

12.1 Closure by Player

You may request closure of your qe99 account at any time by contacting customer support via live chat or email. Upon receipt of a closure request, qe99 will process the closure within 48 hours. Any real-money balance remaining in the account at the time of closure (net of any pending bonus wagering requirements) will be returned to your registered payment method.

12.2 Closure by qe99

qe99 reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:

• Material breach of any provision of these Terms
• Failure to complete KYC verification within the required timeframe
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct
• Detection of prohibited conduct as described in Section 7
• A player's own self-exclusion request
• A mandatory exclusion order received from an appropriate authority

12.3 Effect of Termination

Upon termination of an account for breach of these Terms, qe99 reserves the right to forfeit all balances held in the account, including both real-money and bonus funds. Where an account is closed for reasons not related to player misconduct, any legitimate real-money balance will be returned to the player's registered payment method after deduction of any applicable bonus balances that have not met wagering requirements.

13 Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the operation of the qe99 platform. In the event of a dispute between you and qe99, you agree to first attempt to resolve the matter informally by contacting our customer support team, who will make reasonable efforts to address your concern within five (5) business days.

If informal resolution is not achieved, disputes shall be referred to binding arbitration conducted in English. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents qe99 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

qe99 does not acknowledge the jurisdiction of any consumer protection authority or regulatory body over its operations unless expressly required to do so by applicable law. Players who disagree with any decision made by qe99 should, in the first instance, direct their complaint in writing to [email protected].

14 Amendments to These Terms

qe99 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, qe99 will notify registered players via email to the address associated with their account and/or via a prominent notice on the platform. Minor amendments — such as corrections of typographical errors, clarifications that do not alter the substantive rights of any party, or updates required by changes in applicable law — may be made without individual notification.

The version of these Terms displayed on the qe99 website at any given time is the current and binding version. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Continued use of the platform after any amendment has been notified or published constitutes your acceptance of the revised Terms.

15 Contact Information

If you have any questions about these Terms and Conditions, wish to make a complaint, or need to contact qe99 for any other reason, you may reach our team through the following channels:

• Live chat: Available 24/7 directly on the qe99 platform. Average response time: 2–5 minutes.
• Email: [email protected] — replies within 4 hours. Please include your registered username and a clear description of your query.

Our customer support team operates on Bangladesh Standard Time (BST, UTC+6) and provides assistance in both English and Bengali. All formal complaints submitted in writing to [email protected] will receive a written response within 24 hours of receipt.