Responsible Gaming at qe99 — Play Smart, Stay in Control
At qe99, responsible gaming is not a legal footnote — it is a core part of how we operate. We provide every player across Bangladesh with the tools, knowledge, and support they need to keep gaming enjoyable, affordable, and safe.
Our Commitment
Six Pillars of Responsible Play
qe99 has built its responsible gaming framework around six core commitments. Together, they ensure that every player on our platform has access to meaningful protections and clear pathways to support.
Age Verification
qe99 enforces a strict minimum age requirement of 21 years for all registered players in Bangladesh. Every new account goes through a date-of-birth check at registration, and full KYC identity verification is required before any withdrawal can be processed. We use every available tool to prevent underage access.
Deposit Limits
Players can set daily, weekly, or monthly deposit caps directly from their account dashboard. Once a limit is active, it cannot be increased for a minimum cooling-off period of 24 hours for daily limits, 7 days for weekly limits, and 30 days for monthly limits. Reductions take effect immediately.
Session Time Limits
Set a maximum session duration from 30 minutes up to 8 hours per sitting. When your chosen session limit is reached, qe99 will automatically log you out and display a session summary — including total time played, games accessed, and net result — before you can begin a new session.
Reality Checks
Configure on-screen reality check reminders at intervals of 15, 30, or 60 minutes. Each reminder displays your current session duration, total amount wagered, and current balance, giving you a clear, real-time snapshot of your play. Reminders help break the flow state and encourage mindful decisions.
Time-Out Periods
If you need a short break from qe99, you can activate a time-out period of 24 hours, 48 hours, 72 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Time-outs cannot be cancelled once activated — this is by design, to give you a genuine break.
Self-Exclusion
Players who feel their gambling has become problematic can request self-exclusion for a minimum period of 6 months, up to a permanent lifetime exclusion. Self-exclusion is irreversible within the chosen period. During exclusion, all marketing communications are halted immediately and your account is fully suspended.
Account Tools
How to Use Your Safety Tools
All responsible gaming tools are accessible directly from your account dashboard under the "Responsible Gaming" tab. No need to contact support — you have full, instant control over your own limits at any time.
Log In and Open Your Dashboard
Navigate to your account dashboard by clicking your username in the top right corner of the platform. Select "Responsible Gaming" from the dropdown menu to access all available tools.
Choose Your Tool
Select from deposit limits, session time limits, reality check reminders, time-out periods, or self-exclusion. Each tool has a clear description, current status indicator, and simple controls for setting or updating your preferences.
Set Your Limit or Period
Enter your chosen value — for example, a daily deposit limit of ৳5,000 or a session duration of 60 minutes. Review the setting summary and confirm. Restrictive changes (lower limits, time-outs, exclusions) take effect immediately.
Receive Confirmation
You will receive an on-screen confirmation and an email to your registered address confirming the change. Keep this email as a record. If you did not make the change yourself, contact qe99 support immediately via live chat.
Review Your Settings Regularly
qe99 recommends reviewing your responsible gaming settings every 30 days. Your circumstances may change over time, and keeping your limits aligned with your current financial situation is an important part of playing safely.
Your Responsible Gaming Dashboard
Strict Age Policy
qe99 is an adults-only platform. You must be 21 years of age or older to register an account, make a deposit, or participate in any game or betting market on the qe99 platform.
Age Policy
Why the 21+ Requirement Exists
qe99 enforces a minimum age of 21 years for all players on its platform, which exceeds the general adult threshold of 18. This elevated standard reflects our commitment to protecting younger adults who may be particularly susceptible to the risks associated with gambling and our responsibility to the Bangladeshi community we serve.
Research consistently shows that the human brain's impulse-control and risk-assessment centres continue developing well into the early twenties. Gambling involves real financial decisions and real financial consequences, and qe99 believes that a 21+ standard better protects those at a formative stage of their adult lives.
Every new account on qe99 is subject to an age check at the point of registration. Before any withdrawal request can be approved, players must complete full Know Your Customer (KYC) verification — submitting a government-issued photo ID and proof of address. Any account found to belong to a person under 21 will be suspended immediately and all funds handled in accordance with applicable law.
If you are a parent or guardian and believe a minor has accessed the qe99 platform, please contact us immediately at [email protected]. We will investigate and act on all such reports without delay.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious in its early stages. The following behaviours may indicate that gambling is starting to have a negative impact on your life or the life of someone you know.
Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
Gambling to recover previous losses ("chasing losses"), rather than for entertainment or leisure.
Feeling irritable, restless, or anxious when not gambling, or when trying to reduce or stop gambling.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, study, family responsibilities, or personal health due to time spent gambling.
Repeatedly trying to cut down or stop gambling without success, despite wanting to do so.
Using gambling as a way to cope with stress, depression, loneliness, anxiety, or other emotional difficulties.
Experiencing financial difficulties — unpaid bills, depleted savings, or reliance on others — as a result of gambling.
Feeling a persistent preoccupation with gambling — planning the next session, reliving past wins, or strategising about how to win back losses.
Increasing the size of bets over time in order to achieve the same level of excitement or stimulation.
Risking or losing important relationships, employment, or educational opportunities because of gambling.
Feeling a loss of control over the amount of time or money spent on each gambling session.
Self-Assessment
Quick Gambling Health Check
Read through the following questions honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our responsible gaming support team and consider activating a time-out or self-exclusion period.
Have you ever gambled with money that was meant for essential expenses such as rent, food, utilities, or loan repayments?
Do you find yourself thinking about gambling frequently — even when you are at work, with family, or trying to sleep?
Have you ever returned to gambling shortly after a loss with the intention of winning back what you lost?
Have you concealed your gambling activity — including the amount of money or time spent — from people who are important to you?
Have you ever felt that you needed to bet larger amounts of money in order to experience the same level of excitement as before?
Have you made unsuccessful attempts in the past to control, cut back, or completely stop your gambling?
Have you ever borrowed money from family, friends, or financial institutions specifically to fund gambling activity?
Has your gambling ever negatively affected your work performance, family relationships, or personal health and wellbeing?
Get Help
You Are Not Alone
If gambling is affecting your life or the lives of those around you, support is available right now. qe99's responsible gaming team is dedicated to helping players across Bangladesh regain control.
Live Chat Support
Available 24/7 directly on the qe99 platform. Connect with a responsible gaming specialist within 2–5 minutes. Available in English and Bengali.
Email Support
Send your request to [email protected] with the subject line "Responsible Gaming". We respond within 4 hours. All communications are treated with strict confidentiality.
Self-Exclusion Request
To request self-exclusion, log in to your account dashboard, navigate to the Responsible Gaming tab, and select "Self-Exclusion". Alternatively, contact support to process the request on your behalf immediately.
Concerned About Someone?
If a family member or friend is experiencing gambling-related harm, contact our support team for guidance. We can advise on available tools and external resources, and can action account restrictions on request where appropriate.
Continue Exploring
Enjoy qe99 Your Way
Armed with the right tools and knowledge, gaming at qe99 can be a fun, controlled, and rewarding experience. Explore what qe99 has to offer — responsibly. For players aged 21 and above only.